Refund Policy
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All sales are final.
Because our products are handcrafted with natural ingredients and come in contact with skin, we cannot accept returns or exchanges due to hygiene and skin sensitivity concerns.
However — your satisfaction means everything to us.
If you experience an issue with your order (damaged item, incorrect product, or concerns with texture/melting), please reach out to our support team. We’re committed to making it right.
Contact Support: support@theforgedgentleman.com
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Shipping Policy
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Shipping Method: 3-Day Priority Shipping (USPS or equivalent).
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Shipping Days: We prefer to ship Monday–Thursday to ensure your product arrives within the same week and does not sit in a warm warehouse over the weekend.
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Processing Time: Orders are typically processed within 1–3 business days.
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Pickup is free. Orders are prepared within1-3 days after payment. We'll send the pickup address and instructions by email.
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Warm Weather Notice: Body butter may soften or melt during transit due to the natural ingredients and absence of synthetic stabilizers. Please refer to the “Melting Instructions” section in your product insert to restore the whipped texture.
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Frequently Asked Questions (FAQs)
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1. Do you accept returns or refunds?
Because our products are made for personal skin use, all sales are final. If there’s an issue with your order, contact us — we’ll take care of you.
2. What if I have sensitive skin or experience irritation?
Everyone’s skin is unique. We recommend reviewing the ingredient list before purchasing. We do not accept returns due to skin sensitivity, but our team is here to help with any concerns or guidance.
3. My body butter arrived melted. What should I do?
Don’t worry — this is normal! Simply place the jar upright in the refrigerator for 1–2 hours, allow it to solidify, then stir gently if needed.
4. How long will shipping take?
Once shipped, orders arrive in about 3 business days via Priority Shipping. You’ll receive a tracking email once your package is on the way.
5. Why do you only ship Monday–Thursday?
To prevent your product from sitting in a hot warehouse over the weekend. This ensures fresher delivery and better texture when it arrives.
6. Are your products natural?
Yes — we use premium, skin-loving ingredients like shea butter, mango butter, baobab oil, almond oil, and vitamin E. No parabens, sulfates, or synthetic fillers.
7. How should I store my body butter?
Keep it in a cool, dry place away from direct sunlight. During warmer months, refrigeration is recommended to maintain the whipped texture.
8. Do you offer wholesale or bulk orders?
Yes! Email support@theforgedgentleman.com for wholesale inquiries or custom orders.